IT and web design issues

IT and web design issues

I have been on Bikerplanet for a while. Recently, they updated the website which has caused all types of problems on October 10, 2011. I have called customer service so many times this last week giving specific details to my problems such as:
1. All my pictures are backwards and have been reversed. Old pictures are at the front of my profile and new pictures are the back.
2. If I want to see who's viewed my profile, I have to scroll back to page 18 because it is no longer on page 1.
3. Relationship I am seeking.... friend, date, committed, friend, date, committed. It just repeats itself.
4. I cannot write about myself. The site accepts aprox 1,500 characters and the paragraph I wrote is 800 characters but it keeps cutting my paragraph off at the end; therefore I cannot write about myself using 800 characters.
5. Numerous other issues....too many to list. ALL problems have been reported Bikerplanet, yet I was told by customer service to deal with it! I requested that IT contact me, all to no avail. There has been no solutions offered to my problem, nor has anyone seem concerned. When I requested one of Bikerplanet's committee board members contact me by e-mail...I was told, no!

I can understand IT related issues happen; however, there is no excuse not to take action, offer a solution, send a simple e-mail or phone call to let me know, that my profile I worked so hard on, is destroyed.

Pros
At one time, Bikerplanet was a fairly decent website. Within the last year, they have very few members on-line. My opinion is that it has went downhill due to technical issues.

Cons
First, there is no music and everything you do is scrutinized to the degree that you cant post certain pictures. Second. People can send an instant chat regardless of whether you have chat turned off or not (they also see you typing) if you don't respond to the chat request, they will get mad because they can see you typing while responding to an e-mail. Also, as far as vulgarity goes...Bikerplanet post's all types of advertisements that say, men seeking sex from women and wanting to f*** women; however, if you try posting a pic of someone in a pair of shorts, Bikerplanet will deny the photo because a 1/4 inch of butt is showing.

Customer service is bad. If you call due to a IT related issue, your left on hold or they cannot resolve the issue. Also, customer service seems to be sub-contracted out and will refuse access to the website board members to let them know how bad situation really is, regarding the website.