charged for a month, after cancelling, no refund

charged for a month, after cancelling, no refund

I do like the site, met some nice guys out there. But, when I went in last week to cancel my membership, the site showed I was already cancelled, and my membership would expire on the 27th. Then today, the 29th, I get billed for an additional month. Customer service says 'non-refundable' site, sorry. Didn't care that their site was messed up to begin with, wouldn't let me cancel, since I was already cancelled. Then 2 days later, I'm not cancelled?