case resolved

case resolved

I was a Lunch Actually customer and I had a negative experience with them. After my first 2 dates, I requested my dating consultant to match me with members who are less religious, however, they still match me with other members who have firm believes in their religion. My new match requirements were only updated after meeting another 2 matches. Overall I didn't have much success with my dates. On top of that, I purchased their add-on coaching services which didn't yield any results too.

I was very frustrated with Lunch Actually, I felt like they cheated my money. I posted several negative reviews here and complaints on several forums and websites such as hardwarezone, sgforums, alldatingwebsites.com, petalbytes.com, pissedconsumer.com, singaporebikes.com, vrzone.com and etc.

Soon, Lunch Actually reached out to me. It took them some time, but we eventually sorted things out. They explained to me that I was matched with other religious users because I'm a Christian. The issue was only corrected after they update my profile to a free-thinker.

After the incident, they were still sincere and keen to help me with my dating journey; they offered me several complimentary services
1) Extra free date coaching and image coaching sessions
2) Extra free dates for Lunch Actually
3) Invitation to 1 singles events
4) A fair partial refund

Even though their matching services did not work for me, I'm happy that they reached out to me for service recovery and offered me a fair compensation. They also shared with me (real data) that they are sending thousands of singles out on dates every month, and many members met their bf/gf through their dating services.

After testing various dating platforms, I realized that dating agency and dating app didn't work for me. Personally, I prefer speed dating events. Lunch actually should do more speed dating events.