Lunch Actually

case resolved

I was a Lunch Actually customer and I had a negative experience with them. After my first 2 dates, I requested my dating consultant to match me with members who are less religious, however, they still match me with other members who have firm believes in their religion. My new match requirements were only updated after meeting another 2 matches. Overall I didn't have much success with my dates. On top of that, I purchased their add-on coaching services which didn't yield any results too.

I was very frustrated with Lunch Actually, I felt like they cheated my money. I posted several negative reviews here and complaints on several forums and websites such as hardwarezone, sgforums, alldatingwebsites.com, petalbytes.com, pissedconsumer.com, singaporebikes.com, vrzone.com and etc.

Soon, Lunch Actually reached out to me. It took them some time, but we eventually sorted things out. They explained to me that I was matched with other religious users because I'm a Christian. The issue was only corrected after they update my profile to a free-thinker.

After the incident, they were still sincere and keen to help me with my dating journey; they offered me several complimentary services
1) Extra free date coaching and image coaching sessions
2) Extra free dates for Lunch Actually
3) Invitation to 1 singles events
4) A fair partial refund

Even though their matching services did not work for me, I'm happy that they reached out to me for service recovery and offered me a fair compensation. They also shared with me (real data) that they are sending thousands of singles out on dates every month, and many members met their bf/gf through their dating services.

After testing various dating platforms, I realized that dating agency and dating app didn't work for me. Personally, I prefer speed dating events. Lunch actually should do more speed dating events.

Lunch Actually is the worst dating agency in the world

Before you join, lunch actually tell you that all their clients are serious in finding a partner as they pay a high price to join.

This is not true. Many of the girls who join are not serious in finding a partner.

All their consultants have targets to hit.

Telemarketers will keep on calling you to pester you to go for their free consultant so they can hit their call targets.

Dating consultants have sales target to hit so they will pester you to sign up their expensive date packages.

The date packages comes with free image and coaching workshop. Over there, the consultants have sales targets to hit too so they will say your dress sense and communication skills is lously, you need to sign up the packages or else your dates will not want to go out with you than you waste your money.

After preying on singles, now lunch actually wants to go to church to prey on christians to join them.

Please do a good deed warn your friends not to join them. Spread the news around so as to raise awareness.

Pros
Nil

Cons
As above

I think the service is among the best in Singapore!

This is a reputable company with very helpful service staff. I want to especially commend Joy; she puts me at ease. I was told my one date that Joy went all out to pitch me to her! Kudos to her for that! The price is steep but we are paying for quality.

Pros
This is a place where people are serious to help the singles.

Cons
None

Thank you to Andrea, my dating consultant at Lunch Actually

To my dating consultant Andrea,
I am very grateful for your assistance to introduce L to me. He is a combination of what I desire in a life partner, and is definitely worth the cost I pay for your service (in fact exceeding).
I never take for granted your patience, understanding and listening ear when I met you to pour out my sorrow. You are the epitome of an ideal dating agent. You were sincere and have had wonderful empathy of my plight at that time when I met you. Your professionalism is really commendable. Words cannot do justice to describe how thankful I am to have found L, a very trustworthy man who connects so well with me in all aspects, through Lunch Actually!

Pros
Great service! Can't describe my gratitude for introducing me to my soulmate!

Do not join Lunch Actually

Violet Lim of Lunch Actually loves to get social media such as Vulcan Post, the middle ground etc to write good reviews and free advertisement for her company, in order to cover up all the bad reviews about them on the internet

Lunch Actually is trying to do damage control so don't believe all these success stories that they use different fake online names to write

For real reviews, just google Lunch Actually Review

Google Lunch Actually Malaysia Review on Lowyat Net. Even their malaysia branch also got alot of complains on it

Please do not believe Lunch Actually and contact them to resolve your complain

Here are some real reviews in Malaysia

a. My friend reached out for you like Every week. Your staff answered is always, can't be too picky. In fact she's asking for only a match that is taller than her, yet u send someone atleast 10cm shorter. Later she ask why so, u answer, if the guy wants to cheat, u can do nothing... erm... Then she lose 1 match. She tried again, one of her requirement is divorce with no kids. U send someone with kids... another match wasted.. Then she called to discuss, after discussion, no one layan her after that..I asked her, so how now? She said, forget about it, this agency is hopeless, before signing, full of flowery words, talk like a friend, act so helpful. After signing, so and bye bye. Well reputation? Doubted that.

b. I went for their free consultation before

I ask them questions till they don't know how to answer

me: You charge so expensive price how do we know that you are doing your best to find good matches for us. High chance that after we sign up and pay for it, you will just anyhow introduce the matches

LA: We do our best for all our customers. We will only introduce matches which are more than 70% compatible. (Cannot really remember is it 70% or 80%

me: You and me are strangers. We do not know each other. How will I know that you really do what you mention

LA: We are a reputable company who have been around for a long time. You can trust our company and brand name. We have branches in malaysia, singapore, hong kong etc

me: Haha. California fitness was also a well established gym and setup longer than your agency too but it closed down too. Many customers could not get back their refund


By now, LA don't know what to say

C. Reading all the post, heading that LA is really not doinh a good job. Expensive and hard sell. I wonder if i really should try LA or not.

D. Waste of money, just join more activities or go pickup girls

E. LA girls they source online too, so there is nothing special on the service you get.

Just promote yourself more by attending every event you can or ask your friends to intro

F. I'm one of the membership expired member. They still sending me emails though and sms as early as 6am which is freaking annoying. They are not so keen to "consult" and "understand" your needs after you signed up. But once your membership ended they are passionate to "understand" your needs and provide face to face consultation which I told them is too late and useless now, just bye bye. No more money spend in either Esynchrony or LA.

Pros
Nil

Cons
Nothing good about them

I chose Lunch Actually - and now I'm attached!

It took me a year of consideration before I actually joined a dating company. I heard a lot about scammers and people being cheated, but I chose to join Lunch Actually after doing some research.

I first met Denise on a Lunch Actually date in April 2017.I found her cheerful, dignified, and attentive. Initially, when we first started, she wanted to call it off and I was discouraged too.

Luckily, she approached me again after a few days and said she was scared off by it progressing too fast. We decided to give our relationship another go, and I'm glad that we're still together.

We both know that everyone is not perfect, and we're willing to adapt to each other's personalities as well as practice give-and-take in our relationship.

Denise and I are comfortable with each other, and I love that she is understanding. I would advise all singles to keep an open mind. Giving someone a chance is giving a chance to yourself too - you might be missing out on something special if you don't!

Pros
I met my other half thanks to Lunch Actually!

Cons
None

High calibre matches

In addition to mental and verbal chemistry, I guess physical looks are somewhat important to me as a form of attraction. However as long as physically, he looks pleasant ok, that's good enough for me! Specifically, i prefer manly, rugged, or slightly boyish with short hair (not a pretty boy).

I've spoken to Joy about this as well. Also i want to say that I've been very impressed with Lunch Actually's Consultants. I can definitely see and i really appreciate the commitment and hard work that goes behind the scenes. Although i've only gone on 1 date (2nd date tomorrow), I've been very impressed at the calibre of gents! The doomsday complaint that such eligible guys do not est in the singles market may not be true after all! Lunch Actually really does provide a high calibre of bachelor and I'm truly impressed. Joy thoroughly 'lives up' to her name and it's be enjoyable working with you, her and the rest of the team.

Pros
Helpful and professional consultants - specifically Joy
High quality database with high calibre bachelor

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Lunch Actually methods

To Lunch Actually:

Keep on writing posts using different names talking about your success stories not sian meh?

Why not spend your time thinking of how to improve your services instead should be more productive for your company instead

Want to charge expensive price, than give bad services and lie to your customers and yet still want to pester them to sign up for more packages so you can earn more money

When your customers complain, you refuse to do anything. When they go to the internet to post than you have no choice but to ask them to contact you just to find out their real identity than after that you refuse to offer them any compensation and just threaten to use legal action to sue them to force them to remove the posts

Pros
Nil

Cons
Expensive.
Lousy matches
Lie to customers
Ignore complains by customers
When customers come to internet to post, than Lunch Actually pretend to ask them to contact to resolve the issue but actually just want to find out their real identity to use legal action to threaten to sue them to make them remove the posts
Give alot of sponsored reviews aka advertisements on the internet to cover up the bad reviews online

Avoid using Lunch Actually

I have paid over MYR 5000 to join the Lunch Actually membership. The initial consultation was friendly and the lady assure me that I will have a lot of match. When I sign the contract, it is written three matches. She says it will be more but contractually they put three to assure there is minimum three dates. This is a lie. It is nearly a year of my membership and they only arranged two dates. There is quite a lot of staff turnover and two that contacted me was no more working there. It leave me hanging who I should liase with. You only get a date when you question and push them for it. This is unreasonable for a large amount of money for just two dates for me for now. Note that you get better match in other platforms. Do avoid.

Pros
Good if you wanna throw away money.

Cons
High staff turnover. You need to push them to get dates after the first date. You get better matches on other platforms and significant cheaper too. Waste of money and definitely do not trust them.

Thank you Lunch Actually

I was thinking to cancel my date. Previously, I kept postponing my date with my match many times but he still never gave up. At that time, I was busy, especially work and church ministry. I had this thought that registering with LA might not work for me. Then, one day LA had contacted me as they are arranging appointment with Jack again. I was very reluctant as I thought the next date might still be the same experience with previous dates and I only have few more dates left in my package.

Then, during the conversation on the phone, I was convinced about the personality from my match’s profile where he is a Caring person and my passion is for Charity. So, Charity blended well with someone who have a Caring heart. Then, I felt sick and I called to postponed again. The next thing I received Text Message from LA to let me know that Jack sends me regards and wishing me well, which warmed my heart. Thus, I decided to meet up.

We had good time sharing, exchanging common background and life experiences. I didn't know that I have been postponing my date with my match until to his birthday. He also patiently accompanied me to find my car when I had forgotten where I had parked exactly. We kept in touch and have been going out together. We've been blessed to be able to get to know each other well through gatherings and joined outings with his family members.

We later took a pre-marital counselling from church and felt compatible with personality, background, goals and life purpose. We look forward to a life together as husband and wife very soon.

WE ARE GETTING MARRIED

Without Lunch Actually, we would probably are still searching soul now. Great thanks to Lunch Actually for matching us together as if it was an arrangement from the `sacred side`. It is really wonderful to be in love and have a soul mate for the rest of our lives. It took me a while to accept the match making and I have never regretted in joining Lunch Actually. Being open minded and patient had helped bringing both our lives intertwined and connected from now onwards. We will be getting married by end of this year. Most of the things have been taken care of and we look forward for the wedding day to come

Pros
Friendly dating consultants
It works

Cannot join LUnch Actually

Tan Ling ·
$2600 for 10 dates package + $888 for shopping trip + $3900 for coaching = $7388.

What makes you think we are single, rich and stupid to join Lunch Actually?

I think it's important for word to get out about LA's methods.

It's almost like preying on singles who are already down on their love lives, to further lose whatever money they have left. End up no love and no money. Can't imagine poverty will make them any more desirable.

Before you go spend money on lunch actually, try to look for urself in social media. Spending money will be de last resort to do.

But to be honest la, sg girl quite realistic. No car dun wan go out w u. No minimum 6k dun wan go out w u. Out of 10 gals only 3 gals is down to earth.

Lunch Actually are all out there to earn money with no quality to talk about. Even some big agency only market their service with "yes" to all the questions but after you join, a different thing emerge.

For example, they use "we need to carefully select the prospective partner. Thus, it takes approx 5 months for us to find a match". In reality, they don't really care about the selection criteria and would look for one when the 5th month is near. Between first to fourth month, they would use their time to organise other events instead. They would also say they got some proprietary computer program to find your match but in reality, it is simply manual matching.

1. Does your organisation give assurance that your service can achieve its intended result or prevent or reduce , undesired effects?

2. How does your organisation determine the knowledge necessary to achieve conformity of your services ?

3. How does your organisation determining the requirements for your services ?

4. Are your organisation able to fulfil and understand the customer requirements ?

5. Do your organisation from time to time review the customer requirement to achieve it service as promise?

6. Have your organisation establishing any specific requirement for contingency actions, when relevant?

7. Do your organisation able to meet the claims for your services that it offers?

8. How does your organisation exercise care in protecting customer's information that provided for use?

Pros
Nil

Cons
Alot as mention above

Lunch Actually is fraud

google lunch actually complains riri85 hardwarezone forum


Ok, So I'm sure mine isn't the first topic on this company / program and it certainly won't be the last.

I probably will get flamed, and kicked in the groin but go easy on me please?

I signed this up after a breakup last year, proably a bad idea but couldn't it then, this was in December.

Sometime in Jan'16, I met someone amazing on my own and decided to "try and see how things work out".
Happy to say things are working really well with my girl.

Here, LunchActually plays a part.
So I signed up their package, it was 3k+, yes yes bloody expensive and after I signed it, I just tried not to think about it.

So one day they called, I just told them I found someone, well they appeared sincere enough to congratulate me.
But I told them to freeze my account until further notice.

So its been 6 months since I've been with my girl and things are pretty serious now. (I'm 31 no time to play play alrdy haha)

Dropped an email to LunchActually. Told them I wish to terminate the account. Based on agreement, they would take $800 for admin fees.

Well I found someone really special, not thru them but I was willing to not haggle over the $800.

But it takes them 6 - 8 weeks to handle a refund.

I don't know any other company that takes so long, but ok fine, maybe complex refund process.

This was on 3rd of June.

Fast forward to week beginning 27th June, 4 weeks, I did a follow up just to make sure no delays. They told me "Will follow up with you when the date gets closer", so at least I thought its already in motion.

This is the 6th week, dropped them another email and they said estimated early August.

Wtf?
Honestly I won't make a big fuss if it was a few hundred dollar refund, but we are talking 2.1k.
And right now I'm in need of the funds.

I have dropped 4 emails to the people in charge and have gotten no replies.
I have dropped an email to the cio@lunchactually and well no reply.

I'm frustrated and am stuck because as a consumer I can't do anything.
I feel like going to case but I'm wondering if there are others like me who suffered from poor services by them.

But as a general warning to others.

This company reeks. They are trying to sell Love and attach a big price tag to it.
I agree, the CEO must be laughing to the bank coz he's doing people a "Service".

You were warned.

Pros
Nil

Cons
Fraud company

Made for each other!

We met each other through Lunch Actually on a dinner date. After a few dates, we knew we were made for each other and we have never looked back since.

The matching process is simple, easy to understand and very comprehensive. These are some of the good things about Lunch Actually.

1. As this is a paid service, you can be assured the list of people you are meeting, are people who are serious about finding a life partner
2. Unlike speed or group dating, you are getting 100% attention of your date! No distractions.
3. The matching criteria can be highly customized, I do caution against setting too stringent criteria, however we encourage all to go with an open mind and positive attitude, you will never know what will happen unless you try. Thank you Lunch Actually for matching us and letting us find each other.

SHE IS THE ONE…

We have tried various dating site and agencies but without any success but we are truly blessed to have found each other through brilliant Lunch Actually website.

To cut a long story short, we have been almost inseparable since our first meeting and follow up with movie together to a very quick on a trip to Taman Pertanian, Shah Alam which so natural that I finally concluded that “she is the one”.

Then in less than a year courtship, we planned to get married. We have many plans for a great future together. Both of us had come out of difficult past but fortunately with both of us having positive energy that resonates between us we feel that together we can overcome anything that comes our way.

We would like to thank Lunch Actually for giving us the opportunity to discover each other and wish to encourage others to have faith in finding the perfect partner. You’re a winner…

Pros
Convenient
Sincere matches
Helpful consultants

We look forward to a life together as husband and wife very soon

Initially I was thinking to cancel my date as I was busy with work and church ministry, but then LA contacted me again. During that conversation on the phone, I was convinced about Jack’s personality from his profile. I then decided to meet up.
We had a good time sharing, exchanging common background and life experiences. We kept in touch and we have been going out together. We’ve been blessed to be able to get to know each other well through gatherings and outings with his family members.
We took a pre-marital counseling from church and felt compatible with personality, background, goals and life purposes. We look forward to a life together as husband and wife very soon.

Pros
Helpful dating consultants
Good matches
I met my husband with LA

case resolved

I was a Lunch Actually customer and I had a negative experience with them. After my first 2 dates, I requested my dating consultant to match me with members who are less religious, however, they still match me with other members who have firm believes in their religion. My new match requirements were only updated after meeting another 2 matches. Overall I didn't have much success with my dates. On top of that, I purchased their add-on coaching services which didn't yield any results too.

I was very frustrated with Lunch Actually, I felt like they cheated my money. I posted several negative reviews here and complaints on several forums and websites such as hardwarezone, sgforums, alldatingwebsites.com, petalbytes.com, pissedconsumer.com, singaporebikes.com, vrzone.com and etc.

Soon, Lunch Actually reached out to me. It took them some time, but we eventually sorted things out. They explained to me that I was matched with other religious users because I'm a Christian. The issue was only corrected after they update my profile to a free-thinker.

After the incident, they were still sincere and keen to help me with my dating journey; they offered me several complimentary services
1) Extra free date coaching and image coaching sessions
2) Extra free dates for Lunch Actually
3) Invitation to 1 singles events
4) A fair partial refund

Even though their matching services did not work for me, I'm happy that they reached out to me for service recovery and offered me a fair compensation. They also shared with me (real data) that they are sending thousands of singles out on dates every month, and many members met their bf/gf through their dating services.

After testing various dating platforms, I realized that dating agency and dating app didn't work for me. Personally, I prefer speed dating events. Lunch actually should do more speed dating events.

Pros
Nil

Cons
All the above

case resolved

I was a Lunch Actually customer and I had a negative experience with them. After my first 2 dates, I requested my dating consultant to match me with members who are less religious, however, they still match me with other members who have firm believes in their religion. My new match requirements were only updated after meeting another 2 matches. Overall I didn't have much success with my dates. On top of that, I purchased their add-on coaching services which didn't yield any results too.

I was very frustrated with Lunch Actually, I felt like they cheated my money. I posted several negative reviews here and complaints on several forums and websites such as hardwarezone, sgforums, alldatingwebsites.com, petalbytes.com, pissedconsumer.com, singaporebikes.com, vrzone.com and etc.

Soon, Lunch Actually reached out to me. It took them some time, but we eventually sorted things out. They explained to me that I was matched with other religious users because I'm a Christian. The issue was only corrected after they update my profile to a free-thinker.

After the incident, they were still sincere and keen to help me with my dating journey; they offered me several complimentary services
1) Extra free date coaching and image coaching sessions
2) Extra free dates for Lunch Actually
3) Invitation to 1 singles events
4) A fair partial refund

Even though their matching services did not work for me, I'm happy that they reached out to me for service recovery and offered me a fair compensation. They also shared with me (real data) that they are sending thousands of singles out on dates every month, and many members met their bf/gf through their dating services.

After testing various dating platforms, I realized that dating agency and dating app didn't work for me. Personally, I prefer speed dating events. Lunch actually should do more speed dating events.

case resolved

I was a Lunch Actually customer and I had a negative experience with them. After my first 2 dates, I requested my dating consultant to match me with members who are less religious, however, they still match me with other members who have firm believes in their religion. My new match requirements were only updated after meeting another 2 matches. Overall I didn't have much success with my dates. On top of that, I purchased their add-on coaching services which didn't yield any results too.

I was very frustrated with Lunch Actually, I felt like they cheated my money. I posted several negative reviews here and complaints on several forums and websites such as hardwarezone, sgforums, alldatingwebsites.com, petalbytes.com, pissedconsumer.com, singaporebikes.com, vrzone.com and etc.

Soon, Lunch Actually reached out to me. It took them some time, but we eventually sorted things out. They explained to me that I was matched with other religious users because I'm a Christian. The issue was only corrected after they update my profile to a free-thinker.

After the incident, they were still sincere and keen to help me with my dating journey; they offered me several complimentary services
1) Extra free date coaching and image coaching sessions
2) Extra free dates for Lunch Actually
3) Invitation to 1 singles events
4) A fair partial refund

Even though their matching services did not work for me, I'm happy that they reached out to me for service recovery and offered me a fair compensation. They also shared with me (real data) that they are sending thousands of singles out on dates every month, and many members met their bf/gf through their dating services.

After testing various dating platforms, I realized that dating agency and dating app didn't work for me. Personally, I prefer speed dating events. Lunch actually should do more speed dating events.

The truth about Lunch Actually

1. Lunch Actually is the most expensive dating agency in singapore.

Currently they charge $2100 for 3 dates, $2300 for 5 dates and $2600 for 10 dates.

Compare this with 2 other SDN Accredited dating agencies who also provide personalised matchmaking services.

Champagne JSG charge $1200 for 6 dates & $1700 for 12 dates.

Dating Moments charge average $175 a date. Their price is transparent and shown clearly on their website.

2. Lunch Actually refuse to tell you their price when you call them to enquire.
They give you all kinds of rubbish replies like our price package is dependant on the type of partner you are looking for, ask you go for the initial consultation than they will see which platform is more suitable for you.

Anyone with abit of common sense knows this is nonsense.

If you see the price package is dependant on the type of partner you look for, does it mean that if I look for a old & ugly partner it will be very cheap, if I look for a partner that is young & pretty than it will be very expensive?

As for the platforms, basically they only have the expensive personalised matchmaking services or their esynrochology.

Once you go down for their initial consultation they will hard sell you. If you say it is too expensive than they will hard sell you their esynrochology services.

3. Lunch Actually package comes with free image workshop and coaching workshop.

This is actually just part of their attempt to sell you more package and earn more money.

When you go for the free image workshop the consultant will hard sell you the 6 hours personalised shopping trip at $888.

If you say its too expensive she will hardsell you the $488 for 3 hours personalised shopping trip.

When you go for the free coaching workshop, she will try to hardsell you the coaching package at the most expensive of $3900.

If you say its too expensive than she will slowly go down to the $2900, $1900 and than finally the $900 coaching package.

If you sign up the $900 package, it just comes with a free online video for you to watch, than a 1 hour coaching session, a courage warmup session & a meaningful dinner.

During the 1 hour coaching session, you will not have the opportunity to ask any questions because she will be busy trying to hardsell and pester you to upgrade your package to the most expensive of $3900 so she can hit her quota and earn more commission.

The courage warmup session is basically useless & nonsense.

The coach bring you to plaza singapore to approach the opposite gender on the streets to talk to them.

Anyone with abit of common sense knows this is useless and a total waste of time.

Meaningful dinner is not a speedating dinner. There is no rotation of seats.
They say is for you to practise your communication skills by talking to the participants which is basically nonsense and a waste of time.

The most expensive $3900 coaching package they basically just increase the number of useless meaingful dinner and courage warmup sesssions.

They also say you are entitled to 1 year of unlimited coaching.
Sounds like a very good deal, but in reality it is not.

Lunch Actually opening hours is Monday to Saturday 10am to 7pm.

Obviously on weekdays you need to work and you can’t book a appointment to go down.

Their saturdays are always fully booked and you need to book in advance.
You can roughly only get to book 1 saturday a month for a 1 hour session which basically means in 1 year, you book 12 sessions which total to 12 hours of coaching sessions for $3900.

Now does this sound like a good deal?

Lunch Actually Consultants are trained to give alot of excuses.

If you say you have to wait very long for matches, they say it is because they are trying to find good matches for you.

After the 1st date, you have up to 7 days which you can terminate your membership and get a refund.

But it is definetly not a 100% refund!

There will be a deduction of $550 for admin fees. If you have gone for the image workshop and/or coaching workshop there will be further deduction.

I am not sure of the exact amount of deduction but it is pretty expensive.

eg. You paidd $2600 for 10 dates package. You decide to terminate after the 1st date.

You get refund of $2600 – $550 admin fees - image workshop - coaching workshop, You get just around 1k plus in refunds.

You are basically paying $550 for a 1 date with Lunch Actually!

Now, a typical speedating event that comes with lunch or dinner cost around $50.

You are better off spending your $550 to attend 10 speedating events that comes with free lunch or dinner, than to spend it on a 1 date with Lunch Actually!

Pros
Nil

Cons
All the mentioned above

Not bad

Not bad. This is not a dating site but is a modern dating agency who meets up with all their clients and find matches manually. Had a good time with this service and met many new friends via the service though no romantic sparks have flown yet. The best is to approach it with the right mindset, be open with your matches and let nature take its course.

Pros
- Personalised Consultation and friendly service
- Someone doing the work and booking for you
- Decent "dates" with new and interesting people you otherwise may not have met. Its important to keep an open mind when you do such things.

Cons
- On the pricey side. Not an easy investment to make initially and I hesitated after they showed me the price the first time.

Not for everyone but certainly a fun experience so far (: