Lunch Actually is fraud

Lunch Actually is fraud

google lunch actually complains riri85 hardwarezone forum


Ok, So I'm sure mine isn't the first topic on this company / program and it certainly won't be the last.

I probably will get flamed, and kicked in the groin but go easy on me please?

I signed this up after a breakup last year, proably a bad idea but couldn't it then, this was in December.

Sometime in Jan'16, I met someone amazing on my own and decided to "try and see how things work out".
Happy to say things are working really well with my girl.

Here, LunchActually plays a part.
So I signed up their package, it was 3k+, yes yes bloody expensive and after I signed it, I just tried not to think about it.

So one day they called, I just told them I found someone, well they appeared sincere enough to congratulate me.
But I told them to freeze my account until further notice.

So its been 6 months since I've been with my girl and things are pretty serious now. (I'm 31 no time to play play alrdy haha)

Dropped an email to LunchActually. Told them I wish to terminate the account. Based on agreement, they would take $800 for admin fees.

Well I found someone really special, not thru them but I was willing to not haggle over the $800.

But it takes them 6 - 8 weeks to handle a refund.

I don't know any other company that takes so long, but ok fine, maybe complex refund process.

This was on 3rd of June.

Fast forward to week beginning 27th June, 4 weeks, I did a follow up just to make sure no delays. They told me "Will follow up with you when the date gets closer", so at least I thought its already in motion.

This is the 6th week, dropped them another email and they said estimated early August.

Wtf?
Honestly I won't make a big fuss if it was a few hundred dollar refund, but we are talking 2.1k.
And right now I'm in need of the funds.

I have dropped 4 emails to the people in charge and have gotten no replies.
I have dropped an email to the cio@lunchactually and well no reply.

I'm frustrated and am stuck because as a consumer I can't do anything.
I feel like going to case but I'm wondering if there are others like me who suffered from poor services by them.

But as a general warning to others.

This company reeks. They are trying to sell Love and attach a big price tag to it.
I agree, the CEO must be laughing to the bank coz he's doing people a "Service".

You were warned.

Pros
Nil

Cons
Fraud company

Hi Jiewen,

We received this complaint from a customer last year, and we have issued him with his refund. And you are not him. Are you a Lunch Actually member? We can’t find your name in our database.

If you are a legitimate Lunch Actually member, and we have failed you in any way, please contact us at 6532 0010. Please give us an opportunity to fix your concern/problem; we will do anything we can to make this right.

Regarding our refund policy, we apologize that we are not able to issue refunds sooner. There is a strict investigation protocol we have to follow internally to ensure that every refund that is requested is justified. After that is done, we will forward the case to our finance department to process payment. All internal communication between departments and external communication with our members take time. In any case, we have forwarded this concern to our management. We will improve our system internally to speed up our refund processes.

As mentioned above, if you are a legitimate Lunch Actually customer, can you let us know the email you used to send the above 5 emails? We would like to trouble you to get in touch with us again so that we can iron this out and sort out your refund asap. Please call us at 6532 0010 or email us at [email protected].

Issued him with his refund and yet ask him to contact you because you don't know his identity?

Who are you trying to kid?

This refund is obviously justified and you still bs say need to investigate.

You think we are stupid to believe you?

Are you a competitor? or a real customer?

If you are a legitimate Lunch Actually member, and we have failed you in any way, please contact us at 6532 0010. Please give us an opportunity to fix your concern/problem; we will do anything we can to make this right.

In public forum, can't we use a nickname? Common sense. People used real name when they complained directly to your office. When someone lost confidence that Lunch Actually can help them and the person wanted to warn others about their misfortune via complaint forum, of course it make 100% sense not to real name!

Asking if the complaining person is competitor?? what a lame excuse, lousy stunt to misguide the readers!

Maybe you are desperate to get away with these complaints but asking back if the writer is competitor is highly unprofessional.

Well, so which competitor are you suspecting?

Maybe someone should forward these series of complaints to other dating agencies? for them to know that Lunch Actually trying to cover itself by tai chi to other companies.