Customer Service

Customer Service

On behalf of Muslima.com, we would like to apologise to all of you who may have had a negative experience on the site.

Unfortunately, it is extremely hard for us to verify the real identity or intentions of the members as most dating sites do not require any form of formal identification to register and most members use their private email address to communicate with members. It is very sad that a small minority of dishonest people will make such a negative impression of our site, as the vast majority of the members registered with us are honest.

We do our best to remove these people from our site, deleting any profiles showing dubious photos or information, as soon as we see them, however we also rely on our valued members who kindly report to us any suspect or fake profiles they find on our site.

It is a condition of membership that all people truthfully complete their profile information and the vast majority of people do abide by this however as you can appreciate, it is impossible for us or any other internet based dating site to verify the identity of the people who use its service. However, our company takes extensive measures to prevent non genuine profiles and prevent fraudulent behavior on our sites. These measures include:

* Deleting any profiles believed to be non-genuine.

* Provide a ?report abuse? feedback form for members to provide information about members who ask for money or profiles they are concerned about.

* Provide extensive information regarding how to avoid being scammed in multiple locations on the website, including the member mail system and profile pages.

* Use third party, world-class fraud prevention technology

* Have a dedicated fraud prevention team

If you have encountered a scammer on Muslima.com we would really appreciate it if you could report to us any profiles (with their membership number and any relevant evidence) that you believe are not genuine so we can immediately investigate the situation and take appropriate action.

My advice is only one. I think muslima.com have to think another procedure for this system. Your site is really can not be trusted. Because for all members who contact me and communicate with me... all is fake profile. Be aware also for your member who said he is from UK. Because phone with +44 7 can be accessed from other country. Mostly the frauder is from UK, USA, Canada and off course they all actually stay in Malaysia. Please do something for this things. I dont know that your management does really care about this or not. To be gold member again... I will think twice.